Celsius Casino Terms and Conditions for account use

Effective Date: July 16, 2026
Last Updated: July 16, 2026
These Terms and Conditions govern access to Celsius Casino, account registration, deposits, withdrawals, bonuses, games, verification, responsible gambling tools, support and website use. By using our site or creating an account, you agree to follow these Terms, our Privacy Policy, bonus terms, responsible gambling rules and any account-specific rules shown in your profile.

Definitions

In these Terms, “we”, “our” and “us” refer to Celsius Casino. “You” means the player or visitor using the site. “Account” means your registered profile. “Cashier” means the deposit and withdrawal area. “Bonus funds” means promotional funds or free-spin winnings subject to terms. “Real-money funds” means deposited or withdrawable balance not tied to bonus restrictions. “KYC” means identity, age, address, payment and funds-origin checks.

Eligibility and legal age

You may use our site only if you meet the legal gambling age in your location and are legally allowed to access online gambling services. We may request proof of age and identity at registration, before withdrawals, after account activity changes or when required by our internal controls.
You must not use the site if gambling is illegal in your location, if you are underage, if you are self-excluded, or if you are using someone else’s identity, payment method or documents.

Account registration

You must provide accurate information when creating an account. This includes your name, date of birth, address, email address, phone number and any other details requested during registration or verification. You are responsible for keeping your login details secure and for updating your account when information changes.
Only one account is allowed per player unless we approve another arrangement in writing. Duplicate accounts may be closed, restricted or merged, and bonuses linked to duplicate accounts may be cancelled.

Account security

You must protect your password, email access and device security. We may treat activity from your account as authorised unless you tell us quickly that your account has been compromised. If you notice unknown deposits, withdrawals, game activity or profile changes, contact support immediately.
We may apply security checks, session controls, login verification or temporary account restrictions to protect your account and our site.

KYC and verification

We may request identity documents, proof of address, payment ownership proof, wallet information, source-of-funds details or additional information before allowing deposits, withdrawals, bonus use or continued account access. Verification can also be requested after unusual activity, large transactions, bonus checks, payment disputes or responsible gambling concerns.
While verification is pending, we may restrict withdrawals, bonuses, deposits or account access. Documents must be clear, current and match the details in your account. False, edited, expired or mismatched documents can lead to account closure and balance review.

Deposits and account balance

Deposits must be made from payment methods that belong to you. Available payment methods, minimums, maximums, currencies, fees and processing times are shown in the cashier. We may reject, return or review deposits if they appear suspicious, incomplete, incorrectly routed or linked to a payment method that cannot be verified.
Your balance may include real-money funds, bonus funds, locked bonus funds, free-spin winnings or funds under review. The balance display in your account is the working record for account activity.

Withdrawals

Withdrawal requests must be submitted through the cashier. We may review identity, age, address, payment method ownership, bonus status, game activity and account security before approving a withdrawal. A withdrawal can remain pending while KYC, payment review, bonus checks or fraud-prevention checks are open.
Where method matching applies, we may require withdrawals to return to the same payment route used for deposit. Crypto withdrawals require exact coin, network and wallet address selection. We are not responsible for losses caused by an incorrect wallet address or wrong blockchain network entered by the player.

Bonuses and promotions

Promotions are governed by the specific bonus terms shown in the account or promotion area. These terms may include minimum deposit, bonus percentage, maximum bonus, free spins, wagering requirement, expiry time, maximum active-bonus bet, eligible games, excluded games and withdrawal restrictions.
You must read the bonus terms before claiming an offer. If you breach bonus terms, we may cancel bonus funds, void bonus winnings, restrict future promotions or review the account. Bonus abuse, duplicate claims, coordinated play, low-risk wagering patterns and misuse of promotional mechanics are prohibited.

Games and betting rules

Game availability may differ by location, device, provider, account status or maintenance schedule. Game rules, RTP, volatility, payout tables and live dealer limits are controlled by the game provider and shown in the game information where available.
Completed game rounds, accepted bets and final transaction records are recorded in our systems or provider systems. If a game disconnects, reload the session and check account history before repeating a bet.

Errors, malfunctions and interrupted play

Technical errors, payment faults, incorrect odds, display mistakes, game malfunctions, connection issues or system faults may occur. Where an error affects balance, bet result, bonus funds or payment status, we may correct the account record, void affected transactions, restore the correct balance or request further review.
We do not pay winnings produced by obvious technical malfunction, unauthorised manipulation or incorrect system display.

Prohibited activity

You must not use the site for fraud, money laundering, collusion, multiple accounts, underage play, false documents, payment abuse, chargebacks, bonus abuse, automated tools, prohibited software, account sharing, VPN misuse where restricted, or any activity intended to bypass rules, limits or controls.
We may suspend, restrict or close accounts involved in prohibited activity. We may also cancel bonuses, void winnings, hold withdrawals, request documents or report activity where required.

Responsible gambling tools

We provide responsible gambling tools where available, including deposit limits, session controls, cooling-off, self-exclusion, marketing preferences and account closure routes. You are responsible for using these tools if gambling stops feeling controlled.
If you request self-exclusion or account closure for gambling-related reasons, we may restrict your access and stop marketing messages as required by our procedures.

Dormant and inactive accounts

If an account is inactive for a long period, we may classify it as dormant under applicable account rules. We may contact you, restrict access, apply account review or close the account where permitted. Check the cashier and account area for any specific inactive-balance rules that apply to your account.

Intellectual property and site use

All site content, design, names, marks, software elements and account interfaces belong to us or our licensors. You may use the site for personal, lawful account activity only. You must not copy, scrape, reverse engineer, attack, overload or misuse the site.

Privacy and cookies

We process personal data according to our Privacy Policy. Cookies and similar technologies may be used for site operation, security, analytics, preferences and permitted tracking. You can review privacy and cookie details in the Privacy Policy.

Complaints and support

If you have a complaint, contact support with your account email, transaction details, game ID if relevant, date, amount and a clear description of the issue. We may request screenshots, documents, wallet transaction IDs or payment records to investigate.
We aim to handle complaints fairly and with a clear account record. Some issues require provider, payment or verification review before a final answer can be given.

Limitation of liability

We provide the site and services subject to availability, account checks, provider systems and payment processing. We are not liable for losses caused by your breach of these Terms, incorrect payment details, wrong crypto network, unauthorised account access caused by poor password security, third-party provider outages or events outside our reasonable control.
Nothing in these Terms excludes liability where law does not allow exclusion.

Changes to these Terms

We may update these Terms when services, legal requirements, payment methods, bonus rules, responsible gambling tools or account processes change. The Last Updated date shows when the Terms were most recently revised. Continued use of the site after updates means the current Terms apply.

Contact us

For account, payment, bonus or complaint questions, contact [email protected]. For legal notices, use [email protected] or write to 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.