Celsius Casino Privacy Policy for account data and cookies

Last Updated: July 16, 2026
Effective Date: July 16, 2026
This Privacy Policy explains how Celsius Casino collects, uses, stores and protects personal data when you visit our site, create an account, use the cashier, contact support, claim promotions, complete verification or use responsible gambling tools. We write this policy in plain language so you can understand what data may be involved before you register or send documents.

Who we are

Celsius Casino operates online casino pages, account access, payment information, bonus content, mobile access guidance and player support routes. For privacy questions, you can contact us through:

Scope of this policy

This policy applies when you use our website, account pages, contact forms, support channels, promotions, cashier-related information, cookies, analytics tools, affiliate tracking links and responsible gambling tools. It also applies when you submit documents for verification or contact us about deposits, withdrawals, bonuses, account safety or marketing preferences.
Third-party websites, game providers, payment providers, verification providers and external support organisations may have their own privacy policies. If you leave our site through a third-party link, review that provider’s policy before sending personal data.

Personal data we may collect

The data we collect depends on how you use the site and your account. It may include:

• account details such as name, email address, username, date of birth, country and password data;
• contact details such as phone number, address and support messages;
• technical data such as IP address, device type, browser, language, time zone and session logs;
• payment-related data such as payment method, transaction amount, currency, payment status and wallet network information;
• verification data such as identity documents, address documents, payment ownership proof and document review status;
• responsible gambling data such as limits, cooling-off requests, self-exclusion status and safer gambling communications;
• marketing preferences, cookie choices and communication settings;
• site activity such as pages viewed, promotion interactions, login events and security alerts.

We do not ask players to send sensitive documents through unsafe channels. If verification is required, follow the secure upload route shown in your account or support instructions.

Why we use personal data

We use personal data to operate the site, manage accounts, process support requests, help with payments, run security checks, handle verification, prevent fraud, manage bonus eligibility, apply responsible gambling tools, improve site performance and meet legal or regulatory duties.
We may also use data to:

• confirm age and account eligibility;
• investigate failed deposits or delayed withdrawals;
• prevent duplicate accounts, payment abuse and bonus abuse;
• maintain account security and detect unusual activity;
• send service messages about account status or policy changes;
• manage marketing only where allowed by your preferences;
• analyse site performance, errors and user experience.

Legal basis for processing

Depending on your location and the data involved, we process personal data under one or more legal bases:

• contract necessity, where data is needed to provide account access, cashier support or services;
• legal obligation, where age checks, verification, fraud prevention or record keeping apply;
• legitimate interests, where we protect the site, prevent abuse, improve services or respond to support requests;
• consent, where cookies, optional marketing or specific permissions require it;
• vital or public-interest reasons only where applicable under law.

You can withdraw consent where processing depends on consent. Withdrawal does not affect processing already completed before the withdrawal.

Cookies and similar technologies

We use cookies, pixels, local storage and similar technologies to keep the site working, remember preferences, secure sessions, measure performance, understand traffic and track permitted affiliate referrals. Cookies may be essential, functional, analytics-related or marketing-related.
Essential cookies support login, security, session management and account functionality. Analytics cookies help us understand which pages need improvement. Affiliate tracking may record that a user reached our site through a partner link, but it should not be used to expose private account details to unrelated parties.
You can manage cookies through your browser settings or any cookie tool shown on the site. Blocking some cookies may affect login, cashier access or saved preferences.

Data sharing

We may share data with trusted providers when needed to operate the site and protect accounts. These providers may include hosting companies, analytics providers, payment processors, verification providers, customer support tools, fraud-prevention services, email providers, game or platform providers, legal advisers and regulators or authorities where required.
We do not sell account documents. We require service providers to handle data only for the agreed purpose and to apply appropriate security measures.

International transfers

Some providers may process data outside your country. Where international transfers occur, we use appropriate safeguards where required, such as contractual protections, provider security controls and transfer mechanisms recognised by applicable privacy law.

Data retention

We keep personal data only for as long as needed for account operation, legal duties, security, dispute handling, responsible gambling obligations, fraud prevention, tax or accounting requirements, support history and regulatory record keeping. Retention periods can differ by data type.
For example, support messages may be kept for service history, payment records may be kept for financial and anti-fraud checks, and self-exclusion records may be kept to enforce player protection. When data is no longer needed, we delete, anonymise or restrict it where possible.

Security measures

We use technical and organisational measures to protect personal data. These may include encryption, access controls, secure hosting, monitoring, staff access limits, fraud checks, audit logs, password protections and document-handling controls.
No online service can remove all risk. You also need to protect your account: use a strong password, keep email access secure, do not share login details and contact support if you see activity you do not recognise.

Your privacy rights

Depending on your location, you may have rights to access, correct, delete, restrict or object to processing of your personal data. You may also have rights to data portability, withdrawal of consent, marketing opt-out and complaint to a privacy authority.
To make a request, contact us using the privacy email above. We may need to verify your identity before responding, especially if the request involves account data, payment history or documents.

Marketing preferences

You can opt out of promotional emails, SMS or other marketing where these options are offered. Service messages about your account, payments, verification, security or policy changes may still be sent because they relate to account operation.

Age and children’s privacy

Our site is intended only for users who meet the legal gambling age in their location. We do not knowingly collect account data from minors. If we identify underage use, we may close the account, restrict access and take steps required by law or account rules.

Changes to this policy

We may update this Privacy Policy when our services, legal requirements, data practices, payment routes, cookie tools or support processes change. The Last Updated date shows when this page was most recently revised. Continued use of the site after an update means the current policy applies to your use from that point.

Contact us

For privacy questions, data requests or cookie concerns, contact [email protected]. For account, payment or bonus support, use [email protected] or the support route inside your account.