Celsius Casino Responsible Gaming and player protection

Last Updated: July 16, 2026
At Celsius Casino, responsible gambling is part of account safety. We provide information and tools that help players manage deposits, time, stakes, marketing preferences and access to the account. Gambling should stay entertainment. It is not a way to earn money, solve financial problems or recover losses.

Our commitment to responsible gambling

We aim to make account controls visible and practical. Players should be able to set limits, take breaks, close an account or ask support for help without having to search through unrelated pages. Our support team may also review account activity where there are signs of risk, unusual behaviour or requests connected to gambling harm.
Responsible gambling also depends on player action. Use limits before you need them, keep gambling separate from essential money and stop when play no longer feels controlled.

Gambling is entertainment, not income

Casino games involve financial risk. Winnings are never guaranteed, previous results do not make future wins more likely, and increasing stakes after losses can make harm worse. Do not gamble with borrowed money, rent money, bill money or money needed for family, food, transport or work.
If you are playing to recover losses, hide gambling activity, or feel anxious when you stop, use account controls and seek support.

Eligibility and age requirements

Our site is intended only for players who meet the legal gambling age in their location. We may request age and identity checks during registration, before withdrawals or when account activity requires review. Underage use is not allowed.
Parents and guardians should use device-level controls, app-store restrictions, browser filters and payment controls to reduce the risk of minors accessing gambling content.

Responsible gambling tools

The tools available in your account may include deposit limits, loss limits, wager limits, session limits, reality checks, cooling-off, self-exclusion, account closure and marketing preference controls. Availability can depend on account setup and the rules that apply to your location.

Deposit limits

Deposit limits restrict how much money can be added to your account over a set period. Set a limit before your first deposit if you want a fixed budget. Lower limits may apply quickly, while increases can require a waiting period or review.

Loss limits

Loss limits help control how much of your balance can be lost during a selected period. This can be useful if you play several game types and want a hard stop across the account.

Wager limits

Wager limits restrict the amount you can stake. They are useful for fast games, live casino and high-volatility slots where round frequency or stake size can rise quickly.

Session limits

Session limits help manage time on site. A time reminder or session restriction can reduce long, unplanned play and support better breaks between deposits.

Reality checks

Reality checks show reminders about time spent, balance movement or session duration. They help players pause and decide whether to continue, reduce stake size or stop.

Cooling-off period

Cooling-off temporarily restricts account access for a set period. It can be used when you want a break without permanently closing the account.

Self-exclusion

Self-exclusion is a stronger restriction used when gambling is no longer controlled. If you request self-exclusion, we may block account access, stop marketing and prevent reopening during the exclusion period.

Account closure

You can request account closure through support. If the request is linked to gambling harm, tell support clearly so the correct protective route can be applied.

Marketing preferences

You can opt out of promotional emails, SMS, push messages or bonus marketing where these controls are available. Players who take a break or self-exclude should not receive gambling promotions.

How to manage your limits

Open your account settings or responsible gambling section to set or change limits. If you cannot find the control, contact support. Reducing a limit is usually treated as a protective action. Increasing or removing a limit may require a delay, confirmation or review because fast increases can create risk.
Do not wait until a session feels out of control. Limits work best when they are set before depositing.

Recognising signs of gambling harm

Gambling may be becoming harmful if you:

• spend more than planned;
• chase losses;
• borrow money to gamble;
• hide gambling from family or friends;
• feel restless or angry when you cannot play;
• gamble during work, study or family time;
• ignore bills or essentials because of gambling;
• try to win back money by increasing stakes.

One sign is enough to take a break and review your account settings.

Risk factors

Risk can increase when gambling is mixed with stress, alcohol, debt, loneliness, depression, unstable income or long sessions without breaks. Fast payment methods and quick game rounds can also increase risk because decisions happen with less time to think.
If any of these factors apply, use lower deposit limits, shorter sessions and longer breaks.

Self-assessment questions

Ask yourself these questions before continuing play:

• Am I gambling with money I need for bills or family?
• Am I trying to recover a previous loss?
• Did I plan this deposit before logging in?
• Have I hidden the amount I spend?
• Do I feel anxious when I stop?
• Have I increased stakes after losing?
• Have I borrowed money to play?
• Do I ignore time limits once I start?
• Would I be comfortable showing my account history to someone I trust?

If several answers concern you, stop playing and contact support or an external help organisation.

Common gambling myths

Myth: a win is due after a losing streak.
Reality: casino outcomes do not owe a win because of previous losses.
Myth: increasing the stake can recover losses faster.
Reality: larger stakes can increase losses faster and reduce control.
Myth: bonuses remove financial risk.
Reality: bonuses have terms, wagering and expiry. They do not make gambling safe or profitable.

When to seek support

Seek support if gambling affects money, sleep, work, relationships, mood or honesty. You do not need to wait for a crisis. Use account limits, request a cooling-off period or self-exclusion, and contact a support organisation.

Support for friends and family

If you are worried about someone else, encourage them to take a break, avoid lending money for gambling and point them toward professional help. You can also seek support for yourself, especially if gambling is affecting household finances or family relationships.

Financial control tools

You may be able to use external controls in addition to account tools:

• bank gambling blocks;
• card merchant restrictions;
• device-level blocking software;
• browser filters;
• app-store restrictions;
• budgeting tools and payment alerts.

These tools work best when combined with account limits and honest budgeting.

External support organisations

Use the organisation that fits your location and language needs.

Our responsibility

We provide responsible gambling information, account tools, age checks, marketing preference controls, support routes and account review where required. We also expect players to use accurate account details, avoid underage access, respect limits and contact support when gambling becomes difficult to control.

Contact us

For responsible gambling support, contact [email protected] and write “Responsible Gambling” in the subject line. If you need urgent emotional or financial help, contact a local support service immediately.